FAQs

Tri-County Jewelry Exchange

Have a jewelry-related question? Tri-County Jewelry Exchange has the answer. Check out these FAQs and visit or call us today for more information!

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  • What are your hours of operation?

    Our regular business hours are Thursday and Friday from 11:00 am to 8:00 pm, Saturday from 10:00 am to 7:00 pm, and Sunday from 10:00 am to 6:00 pm. We operate Thursday through Sunday for most of the year, but may extend our hours during the December holiday season. Please check our social media for any updates to our schedule.

  • Why should I get my jewelry there instead of anywhere else?

    We offer an unparalleled selection with approximately 30 independent, licensed jewelers showcasing thousands of unique pieces. Our professional gemologists are available to address your inquiries, provide expert repair services, and offer wholesale prices on quality gold and diamonds. Our extensive range doesn't compromise on quality, ensuring you find exactly what you're looking for.

  • Can I get my jewelry repaired there?

    Certainly. Many of our jewelers are skilled in jewelry repair. We invite you to bring in any items you need fixed or altered, and our professionals will be glad to assist you with your repair needs.

  • How do I begin shopping for an engagement ring?

    Start by establishing a rough budget and identifying a preferred style. Gather inspiration from pieces your fiancé likes or might appreciate. If you're unsure, consult friends or family for suggestions. Once you have these basics, visit us to discuss metal options and stone selections with our designers. We understand this process can be overwhelming, but we're here to simplify it and guide you towards the perfect choice.

  • How much do engagement rings typically cost?

    Engagement ring prices vary significantly, but our jewelers can accommodate a wide range of budgets. Whether you're seeking a simple yet elegant design or a more elaborate piece with higher karat gold and additional diamonds, we have options to suit your preferences and financial considerations. We're committed to helping you find the right ring for this special occasion, regardless of your budget.

  • Is custom jewelry more expensive than ready-made jewelry?

    Not necessarily. With custom jewelry, we tailor the materials to fit your budget. The customization process doesn't incur additional costs, allowing us to create a piece that aligns with your financial parameters. Ready-made pieces are priced individually and also vary in cost. Ultimately, the price of custom jewelry is determined by your specific requirements and budget.

  • Do you buy gold?

    Indeed, many of our jewelers purchase gold at competitive rates. We encourage you to bring in your gold or jewelry items for a complimentary appraisal at any time.

  • What is your return policy?

    Each jeweler at our exchange has their own return policy, which is clearly displayed. Many offer exchange options within a reasonable timeframe. We recommend reviewing the specific return and exchange policies of individual vendors for detailed information.

  • Do you do appraisals?

    Yes, our jewelers provide on-site appraisals. We invite you to visit us for a complimentary evaluation of your jewelry items.

  • Do you repair watches?

    Yes, we not only offer watch repair, but we also have expert watch repair services. Many of our jewelers can repair both jewelry and watches, but M & M Jewelry & Watch Repair is exceptional at watch repair and a true expert in his field. And if you'd like your watch (or any jewelry) engraved, Alex Jewelry Repair is an expert engraver. He can engrave anything on watches or any piece of jewelry and is also amazing at what he does!

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